Last Updated: 6th September 2025
1. Digital Services Policy
SERP Catalyst c/o Traffic Valley provides digital marketing and SEO services, which are customized and non-tangible. Therefore, refunds and cancellations are limited to specific cases outlined below.
2. Cancellation Policy
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Projects can be cancelled before work has commenced, subject to written confirmation.
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Once a campaign or SEO setup has begun, cancellation is not possible due to resource allocation.
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3. Refund Policy
Refunds may be considered only if:
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Duplicate payment is made by mistake.
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Services were not initiated as per the agreed start date.
Refunds will be processed within 7–10 business days to the original payment method.
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4. No Refund Cases
Refunds are not applicable if:
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The client changes their mind after the service begins.
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Delays are caused by incomplete client inputs, communication gaps, or third-party platform issues.
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5. Contact for Refund Queries
https://serpcatalyst.com/contact-us/
contact@serpcatalyst.com